At Saptah Marketing, we strive to deliver high-quality marketing, branding, and web services to our clients worldwide.
This policy outlines the conditions under which refunds and cancellations are handled for our services.
1. Service Nature
All our services are digital and custom-based (e.g., marketing campaigns, web design, consultancy, etc.).
Due to the nature of our work, each project is unique and tailored specifically for each client.
As a result, refunds are not automatically available once a service has been initiated, work has started, or deliverables have been provided.
2. Cancellation Policy
- You may request to cancel your order before any work has begun.
- Once a project has been started or resources allocated, cancellation requests may not be accepted.
- To request cancellation, email us at support@saptah.shop with your order details within 24 hours of payment.
If approved, refunds will be processed within 7–10 business days to the original payment method (PayPal, EximPe, or card).
3. Refund Policy
Refunds may be granted only under the following conditions:
- Duplicate payment made by mistake
- No service was initiated or delivered due to our fault
- Service was not delivered as described (subject to internal verification)
Refunds are not applicable if:
- You change your mind after service delivery
- You fail to provide required materials, content, or feedback
- Delays occur due to client-side communication or approval issues
All refund decisions are made at the discretion of Saptah Marketing management after internal review.
4. Refund Method
Approved refunds will be processed through the same payment gateway used for the original transaction (PayPal or EximPe).
Refund timeframes depend on your bank or payment provider’s processing speed.
5. Dispute Handling
If a dispute is raised through PayPal or your card provider, we encourage contacting us first via support@saptah.shop.
We aim to resolve all issues professionally and quickly without third-party intervention.
6. Contact Us
For any refund or cancellation queries, contact our support team at:
📧 Email: support@saptah.shop
🌐 Website: https://saptah.shop
🏢 Business Location: Dehradun, Uttarakhand, India